Rent a Car FAQ
Do you have a question about hiring a car or van in Dubai? Browse through our FAQ compilation to find answers to all your queries.
Why should I choose Quick Lease?
Quick Lease is one of the UAE's fastest-growing mobility providers, offering:
- Daily, Weekly & Monthly Rentals
- Personal & Corporate Leasing
- Lease-to-Own Solutions
- Free Delivery & Collection*
- 24/7 Roadside Assistance
- Modern Fleet of Economy, Sedan, SUV & Luxury Vehicles
- Transparent Pricing with No Hidden Charges
- Dedicated Customer Support via 800-QUICK (78425)
Quick Lease – Best Rates. Better Cars.
Can I return the vehicle at the airport or after business hours?
Airport returns and after-hours returns may be available at selected locations. Please contact 800-QUICK (78425) in advance for arrangements.
Do you provide vehicle delivery and collection services?
Yes. Quick Lease offers vehicle delivery and collection services across the UAE. Contact 800-QUICK (78425) for arrangements.
Can I extend my rental period?
Yes. Rental periods can be extended by contacting 800-QUICK (78425) before the contract expiry date.
Can I modify my booking after confirmation?
Yes. Booking modifications can be requested by contacting 800-QUICK (78425), subject to availability.
How can I make a reservation?
Reservations can be made online through QuickLease.ae, by calling 800-QUICK (78425), via WhatsApp, email, or by visiting one of our branches.
Do tourists require an International Driving Permit (IDP)?
Requirements vary by nationality and country of licence issuance. Our team can advise during the booking process.
Do you provide child seats?
Yes. Child seats are available upon request and may be subject to additional charges.
Is smoking allowed inside the vehicle?
No. Smoking is strictly prohibited in all Quick Lease vehicles.
Can I drive the vehicle to Oman or Saudi Arabia?
Cross-border travel may be permitted subject to approval, additional insurance, and documentation requirements.
Can I take the vehicle outside the UAE?
No. Cross-border travel requires prior written approval and applicable insurance coverage.
Can another person drive the rented vehicle?
Only authorised drivers listed in the rental agreement may operate the vehicle.
What happens if I lose the vehicle key?
Replacement and recovery costs may apply depending on the vehicle make, model, and key type.
What are the late return charges?
Late returns may attract additional rental charges based on the agreed rental tariff and contract terms.
What happens if I receive a traffic fine?
Traffic fines incurred during the rental period remain the responsibility of the renter and will be charged accordingly.
Can I pay Salik charges directly?
Salik charges are linked to the vehicle registration and are processed through Quick Lease before billing the customer.
How are Salik toll charges handled?
Salik charges incurred during the rental period are billed separately and added to your final invoice.
Do rental prices include VAT?
Yes. VAT is applied according to UAE regulations and clearly shown on quotations and invoices.
Are there any hidden charges?
No. Quick Lease follows a transparent pricing policy. All applicable charges are disclosed before contract confirmation.
Why do I need to sign multiple rental documents?
The documents outline your rights, responsibilities, insurance coverage, mileage limits, and vehicle condition details.
Why do you verify original documents during delivery?
Verification is required to comply with UAE regulations, validate identity, and ensure safe vehicle usage.
Are all scratches and damages recorded before delivery?
Yes. A comprehensive vehicle inspection report is completed and shared before vehicle handover.
What is your fuel policy?
Customers are expected to return the vehicle with the same fuel level received at delivery.
How do you calculate fuel charges?
Vehicles should be returned with the same fuel level as delivered. Fuel shortages may be charged at prevailing rates along with applicable service charges.
What happens if I exceed the mileage allowance?
Additional mileage charges will apply as per the rates specified in your rental agreement.
Do you offer unlimited mileage?
Selected rental plans may include unlimited mileage depending on the vehicle and rental duration.
What is the mileage limit on rental vehicles?
Mileage allowances vary according to the selected package and vehicle category.
Do you offer Lease-to-Own options?
Yes. Customers can choose Lease-to-Own programmes that provide vehicle ownership at the end of the contract term.
Do you offer daily, weekly, monthly, and long-term rental options?
Yes. Quick Lease offers flexible daily, weekly, monthly, and long-term rental and leasing solutions.
What is included in the rental package?
Depending on the selected package, rentals may include insurance, maintenance, roadside assistance, registration, and customer support.
Do you provide replacement vehicles?
Replacement vehicles may be offered in cases covered under the rental or leasing agreement, subject to availability.
What happens if I get a flat tyre?
Contact 800-QUICK (78425) immediately and our support team will guide you through the next steps.
Do you provide 24/7 roadside assistance?
Yes. Quick Lease provides 24/7 roadside assistance throughout the UAE. Call 800-QUICK (78425) anytime.
What happens if the vehicle breaks down?
Quick Lease will arrange roadside assistance, recovery, repair support, or a replacement vehicle where applicable. Contact 800-QUICK (78425) for immediate support.
What should I do if someone damages the vehicle while it is parked?
Report the incident to the police and contact 800-QUICK (78425) immediately for guidance and assistance.
What should I do if I have an accident?
Ensure safety first, contact the police, obtain a police report, and immediately call 800-QUICK (78425) for assistance. A police report is mandatory for insurance claims.
Are your vehicles fully insured?
Yes. All rental vehicles carry valid insurance coverage in compliance with UAE regulations.
What does the insurance cover?
Insurance generally covers accidental damage and third-party liability. Coverage limits, exclusions, and excess amounts are explained in the rental agreement.
What is the difference between CDW and SCDW?
Collision Damage Waiver (CDW) reduces your liability in case of damage. Super Collision Damage Waiver (SCDW) provides enhanced protection and further reduces liability, subject to policy terms and exclusions.
Is insurance included in the rental price?
Yes. Basic insurance coverage is included with all rental vehicles.
Why do I need to complete a Credit Card Authorization Form?
The Credit Card Authorization Form protects both the customer and Quick Lease against fraudulent transactions and authorises charges related to traffic fines, Salik tolls, damages, and contract violations where applicable.
Can I rent a vehicle without a credit card?
Alternative payment methods may be available for selected vehicles and customer profiles, subject to company approval.
Can I use a UnionPay card for the security deposit?
Selected UnionPay cards may be accepted, subject to approval and transaction validation.
Do you accept American Express cards?
Yes. American Express cards are accepted for rental payments and deposits, subject to verification.
What payment methods do you accept?
We accept major Credit Cards, Debit Cards, Bank Transfers, and selected digital payment options.
Can I get my deposit refund immediately after returning the vehicle?
No. Deposit refunds can only be processed after verification of any pending fines, Salik charges, or contractual liabilities.
How long does it take to receive my security deposit refund?
Security deposits are refunded after all pending Salik toll charges, traffic fines, and related liabilities have been verified. Processing times may vary depending on the payment method and issuing bank.
Can I rent a car without a security deposit?
Yes. Selected vehicles and promotional offers may be available with zero security deposit options, subject to eligibility and approval.
What is the minimum age required to rent a car?
Most vehicles can be rented by drivers aged 21 years and above. Certain premium, luxury, and performance vehicles may require the driver to be at least 25 years old.
What documents are required to rent a car in Dubai or anywhere in the UAE?
UAE residents typically require a valid Emirates ID, a UAE Driving Licence, and a visa copy. Tourists require a Passport, a visit visa, and a valid Driving Licence or an International Driving Permit (where applicable).