At Quick Lease Car Rental LLC (“Quick Lease”, “we”, “us”, or “our”), we understand that travel plans and personal or business circumstances can change unexpectedly. Our Cancellation & Replacement Policy explains how customers can cancel, modify, or rebook a vehicle reservation and what happens when a reserved vehicle needs to be replaced.
This policy applies to bookings made through the Quick Lease website, telephone, email, branch locations, or other authorised booking channels, unless different cancellation or refund terms are expressly stated in the customer's quotation, booking confirmation, promotional offer, rental agreement, or leasing agreement.
Customers should read this policy together with the Quick Lease Terms & Conditions and the specific terms provided at the time of booking.
1. Cancellation Before Vehicle Collection
Customers may request cancellation of a confirmed reservation before the scheduled vehicle collection time.
Where a refund is applicable, the amount refunded will depend on how far in advance the cancellation request is received and the terms applicable to the booking.
Cancellation More Than 24 Hours Before Pickup
Where the customer cancels more than 24 hours before the scheduled pickup time, a cancellation charge of USD 50 may be deducted from the refundable amount, unless the booking confirmation specifies a different cancellation condition.
The remaining eligible amount will be refunded to the original payment method.
Cancellation Less Than 24 Hours Before Pickup
Where the customer cancels less than 24 hours before the scheduled pickup time, a cancellation charge of USD 150 may apply.
Any remaining refundable balance will be returned through the original payment method, subject to the applicable booking conditions.
Important: Because Quick Lease operates in the UAE and customer transactions may be processed in AED, the applicable cancellation charge and currency should always be confirmed in the customer's booking confirmation or payment terms. If a booking is quoted and charged in AED, the applicable AED amount stated in that booking will prevail.
2. Cancellation After the Rental Period Begins
Once the scheduled rental period has started, cancellation will generally not qualify for a refund of unused rental time unless:
· The applicable booking terms expressly allow a refund;
· Quick Lease agrees to an adjustment;
· The vehicle cannot be supplied as contracted and no reasonable alternative is available; or
· A refund or other remedy is required under applicable UAE law.
Customers should contact Quick Lease immediately if circumstances require cancellation after the rental period has started.
3. No-Show Policy
A no-show occurs when a customer fails to collect the reserved vehicle within the applicable pickup arrangements without cancelling the booking in advance.
A booking may be treated as a no-show where the customer:
· Does not arrive at the agreed pickup location;
· Does not arrive within the applicable permitted waiting period;
· Fails to provide required identification or driving-licence documents;
· Does not meet the applicable rental eligibility requirements;
· Cannot provide an accepted payment method or required security deposit;
· Provides incomplete or invalid documentation; or
· Otherwise fails to satisfy a material requirement necessary for vehicle release.
Unless a different condition applies to the specific booking, a no-show will generally be non-refundable.
Customers who expect to be delayed should contact Quick Lease as soon as possible so that reasonable arrangements can be considered.
4. Cancellation Due to Documentation or Eligibility Issues
Customers are responsible for ensuring that they meet Quick Lease's rental requirements before making a reservation.
This may include having:
· A valid driving licence recognised for use in the UAE;
· Valid identification;
· Required residency or visa documentation, where applicable;
· An accepted payment method;
· Sufficient funds or available credit for the security deposit;
· Any additional documentation required for the relevant customer category; and
· Any other documents or eligibility requirements communicated during booking.
If a customer arrives for collection but cannot satisfy the applicable requirements, the booking may be treated as a cancellation or no-show, subject to the specific booking terms.
Customers are strongly encouraged to confirm their eligibility with Quick Lease before making a prepaid reservation if they are uncertain about any requirement.
5. Changing or Modifying a Reservation
Customers who have not yet collected the vehicle may request changes to their reservation.
Depending on availability and the type of change requested, Quick Lease may allow customers to modify:
· Pickup date;
· Pickup time;
· Return date;
· Return time;
· Pickup location;
· Return location;
· Vehicle category; or
· Other booking details.
Modification requests are subject to vehicle availability, pricing, operational requirements, and the terms applicable to the original reservation.
A modification may result in:
· A higher rental price;
· A lower rental price;
· A change to the security deposit;
· Different mileage terms;
· Different insurance conditions;
· Different vehicle availability; or
· Application of a cancellation or amendment charge.
If the requested change cannot be accommodated, Quick Lease may require the customer to cancel the original booking and create a new reservation.
A new reservation may have a different price, vehicle, promotion, availability, mileage allowance, or other terms.
6. Rebooking After Cancellation
Where permitted, Quick Lease may assist customers in creating a new reservation after cancellation.
A rebooking is subject to the rates and vehicle availability applicable at the time the new reservation is made.
The price or promotional rate applicable to the original booking is not automatically guaranteed for the new reservation.
Any amount refunded from the original reservation will be handled separately from the new booking unless Quick Lease expressly agrees otherwise.
7. Early Return of the Vehicle
If a customer has already collected the vehicle and decides to return it before the scheduled end of the rental period, the customer should contact the Quick Lease office or representative identified in the rental agreement.
An early return does not automatically qualify for a refund.
Rental rates are generally calculated based on the duration reserved and the applicable pricing structure. Any refund, credit, adjustment, or change to the rental charges will depend on the applicable agreement, rate conditions, promotional terms, and applicable UAE law.
Customers should not assume that unused rental days will automatically be refunded.
8. Replacement Vehicle Policy
Quick Lease aims to provide the vehicle or vehicle category confirmed at the time of booking. However, circumstances such as vehicle breakdown, accident, unexpected damage, maintenance requirements, delayed return, or other operational issues may make the originally reserved vehicle unavailable.
Where reasonably possible, Quick Lease may provide a replacement vehicle.
The replacement vehicle may be:
· The same make and model;
· The same vehicle category;
· A comparable vehicle;
· An upgraded vehicle; or
· Another suitable vehicle based on availability.
A specific make, model, colour, registration number, or exact vehicle specification is not guaranteed unless expressly confirmed in writing.
9. Replacement Due to Vehicle Breakdown
If a Quick Lease vehicle experiences a mechanical failure or breakdown during the rental period, the customer should contact Quick Lease immediately.
Quick Lease will take reasonable steps to assess the issue and, where appropriate and subject to availability, arrange a replacement vehicle.
The replacement vehicle may differ from the original vehicle in make, model, colour, specification, or equipment.
Customers should not independently arrange a replacement rental from another company without first contacting Quick Lease, except where an emergency or circumstances beyond reasonable control make this impracticable.
10. Replacement Due to Accident or Damage
Where a vehicle becomes unavailable because of an accident or damage during the customer's rental period, Quick Lease will assess the circumstances and applicable insurance arrangements.
Where a replacement vehicle is appropriate and available, Quick Lease may provide an alternative vehicle in accordance with the applicable rental agreement and insurance terms.
The customer's responsibilities relating to damage, insurance excess, deductible, police reports, traffic violations, recovery costs, or other charges will be determined by the applicable rental agreement, insurance policy, and UAE law.
Customers must report accidents and significant damage promptly and follow the applicable UAE reporting requirements.
11. Replacement Vehicle Due to Availability Issues
In exceptional circumstances, the vehicle originally reserved may become unavailable before the customer's pickup time.
This can occur because of:
· An unexpected breakdown;
· An accident;
· Damage identified during inspection;
· Delayed return by a previous customer;
· Emergency maintenance;
· Regulatory requirements;
· Safety concerns; or
· Other circumstances beyond Quick Lease's reasonable control.
Where this happens, Quick Lease will make reasonable efforts to provide a comparable or suitable alternative.
Where an alternative vehicle is offered, the applicable price and terms will be communicated to the customer.
If Quick Lease cannot provide a reasonable alternative, any refund or other remedy will be handled in accordance with the applicable booking terms and mandatory UAE legal requirements.
12. Replacement Vehicle and Price Differences
If a replacement vehicle is offered, the pricing treatment will depend on the reason for the replacement and the applicable booking terms.
Where Quick Lease replaces a vehicle because the originally confirmed vehicle is unavailable for reasons attributable to Quick Lease, the customer will not be charged an additional amount solely because Quick Lease provides a comparable replacement, unless otherwise agreed or the customer chooses a higher-priced upgrade.
If the customer voluntarily requests an upgraded vehicle, the applicable additional charge may apply.
Where the customer requests a lower-category vehicle, any price adjustment will be determined by the applicable booking and pricing terms.
13. Refund Processing
Where a refund is approved, Quick Lease will generally process the eligible refund through the original payment method.
The current Quick Lease cancellation policy states that eligible refunds are returned after applicable cancellation charges have been deducted and may take up to 7 working days to process.
The time required for the amount to appear in the customer's account may also depend on the customer's bank, card issuer, payment processor, or other financial institution.
Quick Lease cannot guarantee the exact date on which a bank or payment provider will credit the refunded amount.
14. Refund Eligibility
A refund may be available where:
· The customer cancels within an applicable refundable cancellation period;
· Quick Lease is unable to provide the contracted service and no reasonable alternative is accepted;
· A refund is expressly provided under the booking terms;
· A refund is required by applicable UAE law; or
· Quick Lease otherwise approves a refund.
A refund may be reduced by applicable cancellation charges, non-refundable fees, services already provided, or other amounts legitimately payable under the relevant agreement.
15. Non-Refundable Situations
Unless otherwise required by applicable law or expressly agreed by Quick Lease, a refund may not be available where:
· The customer does not show up;
· The customer cancels after the rental period has begun;
· The customer fails to provide required documentation;
· The customer fails to meet eligibility requirements;
· The customer cannot provide the required security deposit;
· The customer voluntarily returns the vehicle early;
· The customer breaches the rental agreement; or
· The applicable booking rate is expressly identified as non-refundable.
The exact terms applicable to the customer's booking will be communicated at the time of reservation.
16. Promotional and Special Rates
Special offers, promotional rates, discounted bookings, long-term rental packages, corporate rates, prepaid rates, and other promotional products may have cancellation and refund conditions that differ from the standard policy.
Where a promotional offer contains specific cancellation terms, those terms will apply to the relevant booking.
Customers should carefully review the conditions associated with promotional offers before completing payment.
17. Monthly and Long-Term Rentals
Monthly, long-term, flexible rental, leasing, corporate rental, and lease-to-own arrangements may be subject to separate cancellation, termination, notice, refund, and replacement provisions.
Where a separate rental or leasing agreement has been signed, that agreement will govern the relevant cancellation or termination process, subject to applicable UAE law.
Customers should review their specific agreement before requesting early termination.
18. Cancellation by Quick Lease
Quick Lease may need to cancel or modify a reservation in exceptional circumstances, including:
· Vehicle unavailability;
· Safety concerns;
· Vehicle damage or breakdown;
· Failure to meet legal or eligibility requirements;
· Payment or verification issues;
· Fraud or suspected fraudulent activity;
· Regulatory requirements;
· Operational circumstances beyond reasonable control; or
· Other circumstances permitted under the applicable agreement and law.
Where Quick Lease cancels a prepaid reservation because it cannot provide the agreed service and no reasonable alternative is accepted, Quick Lease will assess the appropriate refund or alternative arrangement in accordance with the booking terms and applicable UAE law.
19. Changes Required by Law or Authorities
A reservation or rental may be affected by changes in UAE legislation, traffic regulations, government requirements, court orders, police instructions, insurance restrictions, or other requirements imposed by a competent authority.
Where such circumstances affect a booking, Quick Lease will make reasonable efforts to communicate the impact to the customer and provide an appropriate solution where possible.
20. Force Majeure
Quick Lease will not be responsible for cancellation, delay, vehicle unavailability, or inability to provide a service where caused by circumstances reasonably beyond its control, subject to applicable UAE law.
Such circumstances may include:
· Natural disasters;
· Severe weather;
· Government restrictions;
· Road closures;
· Civil emergencies;
· Major accidents;
· Regulatory restrictions;
· War or civil unrest;
· Significant infrastructure failures;
· Telecommunications failures; or
· Other comparable events.
Where a force majeure event affects a confirmed booking, Quick Lease will make reasonable efforts to assist the customer with rescheduling, replacement, or another appropriate solution.
21. Customer Responsibility When Cancelling
Customers should submit cancellation requests as early as possible.
A cancellation request should include, where available:
· Customer name;
· Booking reference;
· Contact number;
· Vehicle or vehicle category;
· Scheduled pickup date and time; and
· Reason for cancellation, where relevant.
Customers should retain confirmation of their cancellation request for their records.
A cancellation is not considered confirmed until Quick Lease acknowledges or records the cancellation through an authorised channel.
22. How to Cancel or Modify Your Booking
Customers can contact Quick Lease to request cancellation or modification through the official booking channels.
Booking & Reservation:
Toll-Free: 800 78425
Telephone: +971 4 408 7300
Email: bookings@quicklease.ae
For urgent vehicle or roadside matters:
Emergency: +971 56 507 6010
Customers should provide their booking reference and relevant details when contacting Quick Lease so that the request can be processed efficiently. Quick Lease currently publishes these contact details and identifies Quick Lease Car Rental LLC as the merchant entity.
23. Consumer Rights
This policy is intended to provide clear information about Quick Lease's cancellation, refund, and replacement procedures.
Nothing in this policy is intended to remove or restrict any mandatory consumer right or remedy available under applicable UAE legislation.
The UAE consumer-protection framework establishes obligations for service providers and includes provisions concerning the performance and remedies associated with services. The executive regulations provide, in specified circumstances, for remedies including full or partial refunds or re-performance where a service is not implemented or is not performed in the contracted manner.
Where a mandatory legal requirement conflicts with a provision of this policy, the mandatory legal requirement will prevail.
24. Relationship With Other Quick Lease Policies
This Cancellation & Replacement Policy should be read together with:
· Quick Lease Terms & Conditions;
· Quick Lease Privacy Policy;
· Applicable Rental Agreement;
· Applicable Leasing Agreement;
· Booking Confirmation;
· Quotation or Invoice;
· Insurance terms; and
· Any promotional or special booking conditions.
Where transaction-specific terms provide different cancellation or refund conditions, those terms will apply to that particular booking to the extent permitted by applicable UAE law.
25. Policy Updates
Quick Lease may update this Cancellation & Replacement Policy from time to time to reflect:
· Changes in UAE legislation;
· Regulatory requirements;
· Changes in our rental and leasing services;
· Changes in payment procedures;
· Changes in fleet operations;
· Improvements to customer-service processes; or
· Changes in business policies.
The latest version will be published on this page together with the applicable “Last Updated” date.
26. Governing Law
This Cancellation & Replacement Policy is governed by the applicable laws of the United Arab Emirates, subject to mandatory consumer-protection and other legal requirements applicable to the relevant transaction.
Any dispute relating to cancellation, refunds, replacement vehicles, or a rental transaction will be handled in accordance with the applicable agreement and the jurisdiction of the competent authorities and courts in the UAE.
Quick Reference: Cancellation & Refunds
|
Cancellation Situation |
General Treatment |
|
More than 24 hours before pickup |
Refund may apply after applicable cancellation charge |
|
Less than 24 hours before pickup |
Refund may apply after higher cancellation charge |
|
After rental start time |
Generally non-refundable |
|
No-show |
Generally non-refundable |
|
Invalid/incomplete documents |
May be treated as a no-show |
|
Customer does not meet eligibility requirements |
May be treated as a no-show/cancellation |
|
Early return after collection |
Generally no refund for unused period |
|
Modification before pickup |
Subject to availability and applicable price |
|
Rebooking |
Subject to current availability and rates |
|
Vehicle unavailable due to Quick Lease |
Comparable replacement or appropriate refund/alternative, as applicable |
|
Vehicle breakdown |
Replacement may be provided subject to availability |
|
Promotional booking |
Separate promotional terms may apply |
|
Monthly/long-term/lease agreement |
Specific contract terms may apply |
Contact Quick Lease
Quick Lease Car Rental LLC
Website: quicklease.ae
Booking Email: bookings@quicklease.ae
Phone: 800 78425
Phone: +971 4 408 7300
Emergency: +971 56 507 6010
Barsha Head Office
Shop No. 18, Al Raha Building, Opposite City Max Hotel, Behind Mall of the Emirates, Al Barsha 1, Dubai, UAE
P.O. Box 88152, Dubai, UAE
Abu Dhabi Branch
Shop G23, Energy Building, Musaffah M20, Abu Dhabi, UAE
Abu Hail Branch
Shop 64, Sheikh Fatima Building, Hor Al Anz East, Abu Hail, Deira, Dubai, UAE
P.O. Box 99070
Al Quoz Branch
Quick Lease Car Rentals, Al Quoz Industrial 4, Al Quoz, Dubai, UAE
Merchant Name: Quick Lease Car Rental LLC
Country of Merchant Domicile: United Arab Emirates
Quick Lease's website currently publishes the above merchant, branch, contact, and operating information.
Important Notice
This Cancellation & Replacement Policy provides general information about Quick Lease's cancellation and replacement procedures. The exact terms applicable to a customer may vary according to the vehicle, rental duration, payment method, promotional offer, insurance arrangement, booking type, and individual rental or leasing agreement.
Customers should review the terms displayed during booking and in their booking confirmation before making payment.
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable UAE law.